AI chatbots are very popular these days. One reason is that people have become quite familiar with messaging and voice assistant platforms, both of which use some form of AI . Having a conversational AI on your site is beneficial for your business. It can also be helpful in graphic designing
through suggesting some creative designs. However, AI chatbots are still machines, and they have potential vulnerabilities. True, the algorithms used in AI chatbots are much more complex than your average app, so security breaches are less likely. But, it is still a possibility.
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How to minimise the risk?
You can minimize your risk if you choose from the best conversational AI platforms currently available. It is most likely that they all have user ID authentication, but that is not always enough. Even the authorized users are not always careful about protecting the privacy and data of their customers.
What are the factors that should be considered while using an AI Chatbot?
You need to check if the AI chatbots platform that you plan to use has the following security measures:
- End-to-end encryption
- Two-factor authentication
- Critical data blocking
- Channel restriction
- Time-based restriction
- Biometric verification
Meeting the security challenges associated with AI chatbots is crucial. Find out more about other challenges that you need to address with AI chatbots in this infographic. To know the best AI chatbots that you can use, read this blog ShaneBarker.com.
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