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Ecommerce Checkout Best Practices: 5 Key Steps to Checkout Success
- Darjan Hren
If you’re an ecommerce store owner, designer, or marketer, then you know the importance of optimizing your checkout process. In today’s digital world, customers expect a seamless and fast checkout experience—if they don’t get it, they won’t stick around. Fortunately, there are some best practices that you can follow to make sure your checkout is as successful as possible.
Table of Contents
- What is an ecommerce checkout?
- Why is an optimized ecommerce checkout important?
- 5 key steps to optimizing your ecommerce checkout:
- 1. Reduce form fields & keep them above the fold
- 2. Offer secure payment methods
- 3. Allow guest checkouts
- 4. Show progress indicators
- 5. Use clear call-to-actions (CTAs)
- Conclusion on ecommerce checkout best practices
What is an ecommerce checkout?
An ecommerce checkout is the process of a customer adding items to their cart and completing their purchase. This typically involves entering personal information such as shipping address and payment details. It also includes any additional steps needed to complete the purchase such as choosing delivery options or filling out forms for special offers. An optimized checkout process should be intuitive for customers so that they don’t become frustrated or abandon their carts before completing the purchase.
Why is an optimized ecommerce checkout important?
An optimized ecommerce checkout is essential for any online store because it ensures that customers have an easy time purchasing goods from your site. If customers find your checkout too difficult or confusing, they may leave without buying anything—which means lost sales for you! The right optimization strategies will ensure that your customers feel comfortable making purchases without feeling overwhelmed with extra steps and choices.
5 key steps to optimizing your ecommerce checkout:
1. Reduce form fields & keep them above the fold
Long forms are intimidating and time consuming—so keep them short by reducing the number of fields required (limit yourself to only essential fields like name, address, email). Additionally, make sure these form fields are “above the fold” (visible without having to scroll down) so that users can easily see what information they need to fill in.
2. Offer secure payment methods
Customers need to trust your site in order to make a purchase—so offer multiple secure payment methods such as credit/debit cards, PayPal and other digital wallets. Be sure to include logos from the payment providers you accept on your website so consumers know their data will be safe with you!
3. Allow guest checkouts
Offering a guest checkout option allows shoppers to avoid creating an account in order to complete their purchases—which can help improve conversions on mobile devices where typing in long passwords can be difficult or tedious. Make sure this option is clearly visible and easy-to-find at all times!
4. Show progress indicators
Customers want assurance that their orders are being processed correctly; one way to provide this is through progress indicators which show them how far along they are in the process (e.g., “Step 1 of 5") . This also makes it easier for them if they ever need to go back and edit something earlier in the process—they won't have guess where that page was located!
5. Use clear call-to-actions (CTAs)
CTAs should be obvious throughout the entire checkout flow so customers know when it's time for them to take action (like click on a “Place Order" button). They should also look different than regular text so people recognize them quickly; this could mean using bolder colors or larger font sizes than usual!
Conclusion on ecommerce checkout best practices
Ecommerce checkouts are essential for online stores hoping to increase sales and retain loyal customers; however, not all checkouts are created equal! By following best practices like reducing form fields & keeping them above the fold offering secure payment methods allowing guest checkouts showing progress indicators throughout and using clear call-to-actions (CTAs), you can optimize your store's checkout experience and ensure happy buyers every time!